Communications manager

We are looking for a passionate and skilled Communications Manager to join our team in Penzance! If you have a flair for creating engaging content, a strategic mindset, and a desire to make a difference, we’d love to hear from you.

Key Responsibilities:

• Working alongside the Group Marketing Manager, develop and implement a corporate communications strategy that aligns with the company’s goals and values.
•  Oversee and manage the creation of external and internal corporate facing content including, briefing papers, publications and operational communications.
• Social Media Content Creation & Management: working with the marketing and press office teams to develops, implement and manage social media content across platforms such as Facebook, Instagram, Twitter, TikTok, Pinterest and LinkedIn. Responds to comments and messages, fostering and building an engaged online community.
• Developing and overseeing paid for competitions and campaigns whilst setting measurable goals for campaigns, measuring and showing the Return on Investment (ROI)
• Ensure all communications are created to the brands tone of voice and tailored to the correct target audience to enhance their understanding of our services and travel plans.
• Work closely with marketing, freight operations and passenger relations service teams to ensure consistent messaging and effective communication of key initiatives and operational changes, such as weather and disruption alerts. Ensuring that communications procedures are followed by all team members.
• Regularly track and analyse the effectiveness of communication strategies, gathering insights and feedback to refine and improve engagement.
• Play a key role in managing crisis or urgent customer communication, ensuring clarity, transparency, and timely updates during challenging situations.

Ideal Candidate:

• At least 5 years of experience in a corporate customer communications role.
• Exceptional written and verbal communication skills, with an ability to simplify complex concepts for a broad audience.
• A creative mindset with the ability to think strategically and develop innovative solutions to engage and inform.
• Proven ability to collaborate with internal stakeholders at all levels, ensuring alignment and driving results.
• Strong attention to detail, with the ability to proofread and ensure accuracy across all communications.
• Experience of developing monthly reports on emerging social media trends for management.
• Demonstrated experience with all types of social media (e.g. Facebook, Twitter, Instagram, TIK TOK, Pintrest, Vimeo and YouTube advertising etc.)
• Working knowledge of Microsoft Office and web content management systems, Adobe Suite, WordPress, AguraPulse,

Hours

Monday- Friday 8am – 5pm with some out of hours work when operational comms is required.