Scillonian III Passenger Services Assistant (seasonal)

We are seeking an applicant to join us as a passenger services assistant. You’ll be working as part of a small and busy team on Penzance Quay.

Duties include:

• Checking-in passengers prior to boarding the Scillonian III
• Dealing with general customer enquiries
• Ensuring customer service levels are met and maintained
• Processing, updating, creating and maintaining computer and manual records
• Providing assistance to passengers when required

Essential requirements:

• A good general education, excellent communication, customer services and computer skills
• You should have a positive attitude and be flexible towards working hours
• You should have good time management skills and be capable of prioritizing a busy workload
• Candidates will have experience of customer service on a face-to-face basis

Hours:

• Average 20 hours per week. The role will require week days, weekends and bank holidays.
• This is a seasonal position will end October/November 2026.

Benefits:

• Discounted travel
• 30 days paid holiday (pro-rata including bank holidays)
• Workwear and training provided