Privacy and cookie policy

Welcome to Isles of Scilly Shipping Company Limited’s privacy policy. Isles of Scilly Shipping Company Limited (“We“) respects your privacy and is committed to protecting your personal data.

This privacy policy applies to your use of our site www.islesofscillysteamshipgroup.co.uk (“our site”) and sets out the basis on which any personal data we collect from you or that you provide to us (whether as an individual or an individual acting on behalf of an organisation or a group), will be processed by us.  Such personal data may be collected when you enquire about our services, purchase tickets or services, join our Travel Club or otherwise communicate with us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This privacy policy also tells you about your privacy rights and how the law protects you.

Our site is not intended to be used by children. However, a parent or guardian may provide details relating to children for the purpose of ensuring that the travel arrangements or services provided are suitable.

If you are using our site to book tickets or purchase services for other passengers or customers, you may be required to provide their personal data. It is your responsibility to ensure that you have obtained the necessary consents to provide the third-party passenger’s or customer’s personal data to us.  You should also provide the third-party passenger with a copy of this privacy policy so that they can understand how we will process their personal data.

Your acceptance of this privacy policy is deemed to occur upon your first use of our site. If you do not accept and agree with this privacy policy, you must stop using our site immediately.

Personal Data

You may be asked to provide personal data whilst you are in contact with us or book tickets through our site. Personal data is information that can be used to identify or contact you. You do not have to provide the personal data that we request, however, if you choose not to, we may not be able to provide you with the services or tickets that you have requested.

If we combine personal data with non-personal data, the combined information will be treated as personal data for as long as it remains combined.  Personal data does not include data where the identity has been removed (anonymous data).

Controller

The Isles of Scilly Steamship Group (“Group”) is made up of the following different legal entities, Isles of Scilly Steamship Company Limited, a company registered in England and Wales with company registration number 00165746 whose registered office is at Hugh Town, St Marys, Isles Of Scilly, England, England, TR21 0LJ; Isles of Scilly Shipping Company Limited a company registered in England and Wales with company registration number 05012204 whose registered office is at Steamship House, Quay Street, Penzance, Cornwall, TR18 4BZ and Isles of Scilly Skybus Limited a company registered in England and Wales with company registration number 01802523 whose registered office is at Steamship House (Top Floor), Quay Street, Penzance, Cornwall, TR18 4BZ. This privacy policy is issued on behalf of the Group so when we mention “we“, “us” or “our” in this privacy policy, we are referring to the relevant company in the Group responsible for processing your data.

For the purpose of the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) and the Data Protection Act 2018 (“Data Protection Legislation”) the controller who is responsible for our site is the Isles of Scilly Shipping Company Limited (collectively referred to as “Isles of Scilly Shipping”, “we“, “us” or “our” in this privacy policy) a company registered in England and Wales with company registration number 05012204 whose registered office is at Steamship House, Quay Street, Penzance, Cornwall, TR18 4BZ. Our Data Protection Registration Number is Z1687978.

Information we may collect from you and how we use it

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, title, date of birth and gender. The identity data may be processed for the purpose of setting up your account, providing tickets and services to you, managing our relationship with you (including notifying you about changes to our privacy policy ), administering and protecting our business and site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).  The legal basis for this processing is the performance of a contract and/or taking steps, at your request, to enter into such a contract and our legitimate interests (namely to recover debts due, keep our records updated, to study how our site is used, for the running of our business, provision of administration and IT services, network security).
• Contact Data includes postal address, email address and telephone numbers. The contact data may be processed for the purpose of setting up your account, providing tickets and services to you, managing our relationship with you (including notifying you about changes to our privacy policy), administering and protecting our business and site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).  The legal basis for this processing is the performance of a contract and/or taking steps, at your request, to enter into such a contract and our legitimate interests (namely to recover debts due, keep our records updated, to study how our site is used, for the running of our business, provision of administration and IT services, network security).
• Health Data includes details of disabilities and medical conditions. Data concerning health is a special category of personal data which is considered sensitive under the Data Protection Legislation. The health data may be processed for the purpose of meeting your requirements, providing suitable transportation and services or to propose an acceptable alternative method of transport. The legal basis for this processing is the performance of contract and/or taking steps, at your request, to enter into such a contract and our legitimate interests (namely to keep our records updated, make reasonable adjustments for travel requirements for passengers). We rely on the following conditions for processing special category data: explicit consent, it is necessary to protect the vital interests of you or others and you are incapable of giving consent, it is it is necessary to establish, exercise or defend legal claims or it is necessary for reasons of substantial public interest.
• Financial Data includes bank account and payment card details. The financial data may be processed for the purposes of providing tickets and services to you (namely managing payments and collecting monies). The legal basis for this processing is the performance of a contract and our legitimate interests (namely to recover debts due).
• Transaction Data includes details about payments to and from you and other details of tickets and services you have purchased, or otherwise acquired, from us. The transaction data may be processed for the purpose of providing tickets and services to you. The legal basis for this processing is the performance of a contract and our legitimate interests (namely our interest in the proper administration of our site and business).
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our site. The technical data may be processed for the purpose of administering and protecting our business and site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) and to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.  The legal basis for this processing is our legitimate interests (namely to grow our business and to inform our marketing strategy).
• Profile Data includes your email, customer profile number and password, purchases made by you, modes of transport selected by you, party compositions, departure points, booking extras, your interests, preferences and feedback. The profile data may be processed for the purpose of managing our relationship with you (including notifying you about changes to our privacy policy), to make suggestions and recommendations to you about tickets, services and offers that may be of interest to you. The legal basis for this processing is the performance of a contract and our legitimate interests (namely to keep our records updated, to study how our site is used and to grow our business and to inform our marketing strategy).
• Usage Data includes information about how you use our site and services. This usage data may be processed for the purposes of delivering relevant website content and advertisements to you and to measure or understand the effectiveness of the advertising we serve to you, to use data analytics to improve our website, marketing, customer relationships and experiences and to make suggestions and recommendations to you about tickets, services and offers that may be of interest to you. The legal basis for this processing is the performance of a contract and our legitimate interests (namely to study how our site is used and to grow our business and to keep our site updated and relevant).
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. The marketing and communications data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent, unless you are an existing passenger or customer.

In addition to the specific purposes for which we may process your personal data set above, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

We also collect and use Aggregated Data such as statistical or demographic data for commercial and marketing purposes. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

Subject to the Health Data mentioned above, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions and trade union membership). Nor do we collect any information about criminal convictions and offences.

We may also provide you with information about offers and services that are similar to those that you have already received or we feel may interest you. If you:

• have already concluded a contract with us, we will only contact you by electronic means (email or text) with information about offers and services similar to those which were the subject of a previous contract. If you do not want to be on our mailing list, you can opt out at any time by contacting us or unsubscribing by using the links provided in our electronic communications and at the point of providing your details.
• are a potential customer (e.g. enquiring about services), we will contact you by electronic means only if you have provided your explicit consent to this. If you are happy for us to use your personal data in this way, please tick the relevant box situated on the website page on which we collect your details. Again, if you do not want us to use your data in this way, you can opt out at any time by contacting us or unsubscribing by using the links provided in our electronic communications.

Profiling

We use automated systems for carrying out certain kinds of profiling (this may involve the use of artificial intelligence (AI)).  This automatic processing includes using your personal data to evaluate certain personal aspects relating to you, in particular to analyse or predict aspects concerning your personal preferences, interests, behaviour, location or movements.

We perform profiling for the purpose of sending you relevant marketing materials, offers, discount codes and notifications.  The legal basis for this processing is consent.

Your right to object to profiling us set out in more detail below.

How is your personal data collected

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms on our site or by corresponding with us by post, telephone, email or otherwise. This includes personal data you provide when you:
  • request tickets and services from us;
  • place bookings through our site;
  • join our Travel Club;
  • create an account on our site;
  • subscribe to our newsletters;
  • request marketing materials to be sent to you; or
  • give us some feedback or contact us.
• Automated technologies or interactions. As you interact with our site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
• Third parties or publicly available sources. We may receive personal data about you from various third parties which include:
  • Technical Data from analytics providers (such as Google) based outside the UK and search engine providers based outside the UK; and
  • Identity, Contact, Financial and Transaction Data from providers of technical, payment and booking services.

International transfers

We may share your personal data with other companies in the Group.

Some of the third parties which we work closely with are based outside of the UK so their processing of your personal data will involve a transfer of data outside of the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; and
• we may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly. For more information about the cookies we use, please see https://islesofscillysteamshipgroup.co.uk/privacy-policy/.

Change of purpose

We will ask for your consent before using personal data for a purpose other than those set out in this privacy policy, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you would like further information on purpose compatibility, please contact us.

Disclosure of your information

You agree that we may disclose your information (including personal data) to the following categories of third parties:

• any member of the Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
• suppliers and sub-contractors for the performance of any contract we enter into with them or you;
• analytics and search engine providers that assist us in the improvement and optimisation of our site; and
• data storage providers, in connection with cloud storage and file hosting services.

Your personal data will not be shared with third parties for third party marketing purposes unless you have provided your express consent.

We may disclose your personal data to third parties:

• where we have your consent to do so;
• to provide and/or improve our services;
• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• if the Isles of Scilly Shipping Company Limited or substantially all of its assets are acquired by a third party, in which case personal data held by us about you will be one of the transferred assets; and
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights of the Isles of Scilly Shipping Company Limited, our customers, suppliers, contractors or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Your rights

Under Data Protection Legislation, in certain circumstances you have the following rights in relation to your personal data:

• Right to access. You have the right to request access to information held about you. We will provide you with a copy of your personal data held by us free of charge (providing your request is not excessive or for multiple copies, in which case we may charge a reasonable fee to cover our costs) and certain information about the processing of your personal data and the source of such data (if not directly collected from you by us). You also have the right to request that your personal data is transferred to a third party.
• Right to object to data processing. You may withdraw your consent to the processing of your personal data at any time by contacting us or ticking a box to opt out of receiving marketing materials. Upon receipt of your notification, we shall promptly stop any processing of your personal data and (if requested by you) erase such information if we are not required to retain it for legitimate business or legal purposes.
• Right to restrict processing. You may ask us to suspend the processing of your personal data in the following circumstances:
  • if you do not think your personal data is accurate;
  • where we are found to be processing unlawfully but you do not want us to erase your personal data;
  • where you need us to continue holding your personal data to establish, exercise or defend legal claims; or
  • where you have objected to our use of your personal data but we need to verify whether we have overriding legitimate grounds to use it.
• Right of rectification and right of erasure. You have the right to request that we correct or erase any inaccuracies in your personal data if such information would be incomplete, inaccurate or processed unlawfully.
• Rights relating to profiling. We carry out profiling in order to personalise your experience on our site and send relevant marketing materials to you.  You may withdraw your consent to profiling at any time by contacting us or ticking a box to opt out of receiving marketing materials. Upon receipt of your notification, we shall promptly stop any processing of your personal data for profiling purposes.

Where we are relying on consent to process your personal data, you may withdraw consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

You can also exercise these rights at any time by contacting us at sales@islesofscilly-travel.co.uk. We may reject requests that are unreasonable or require disproportionate effort (for example, such a request would result in a fundamental change to our existing practice) or risk the privacy of others.

Our site may, from time to time, contain links to and from third party websites.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Personal data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.  When personal data is no longer needed, we will securely delete or destroy it.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Changes to our privacy policy and your duty to inform us of changes

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Contacting us

If you have any questions, comments or requests regarding this privacy policy or data processing or you would like to make a complaint, please contact us via email at sales@islesofscilly-travel.co.uk, by telephone on 01736 334220 and by post to Steamship House, Quay Street, Penzance, Cornwall TR18 4BZ

If you have any cause for complaint about our use of your personal data, please contact us using the details provided above and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk).

Last updated: October 2025

Information about our use of cookies

Our website at www.islesofscillysteamshipgroup.co.uk (“our site”) uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse our site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We may use the following cookies:

• Necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site.
• Preference cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences.
• Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
• Statistic cookies. These cookies help website owners to understand how you interact with websites by collecting and reporting information anonymously.
• Marketing cookies. These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for you and thereby more valuable for publishers and third party advertisers.
• Unclassified cookies. These cookies are in the process of classifying, together with the providers of individual cookies.

You can find more information about the individual cookies we use and the purposes for which we use them at https://islesofscillysteamshipgroup.co.uk/privacy-policy/. Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You may deny cookies, or withdraw consent to cookies, by selecting the button in our cookie banner or activating the setting on your browser. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

What’s in these terms?

These terms of use tell you the rules for using our website www.islesofscillysteamshipgroup.co.uk (“our site”).

Who we are and how to contact us

www.islesofscillysteamshipgroup.co.uk is a site operated by the Isles of Scilly Shipping Company Limited (“We”). We are registered in England and Wales under company number 05012204 and have our registered office at Steamship House, Quay Street, Penzance, Cornwall, TR18 4BZ.  We are part of a group of companies and some of the tickets and services offered on our site may be provided by other companies within our group.

To contact us, please email sales@islesofscilly-travel.co.uk or telephone us on 01736 334220.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site. We recommend that you print a copy of these terms of use for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy https://islesofscillysteamshipgroup.co.uk/privacy-policy//, which explains how we collect, use and store your personal data.
• Our Cookie Policy https://islesofscillysteamshipgroup.co.uk/privacy-policy/, which sets out information about the cookies used on our site.

If you purchase travel tickets through our site, our Conditions of Carriage Terms and conditions – Isles of Scilly Travel will apply.

If you join our Travel Club through our site, our Travel Club Terms and Conditions Travel-Club-TCs-2025-050925.pdf will apply.

If you book holiday accommodation through our site, the Steamship Flat Terms and Conditions Steamship-Flat-Terms-and-conditions-2024-2025.pdf will apply.

If you purchase freight tickets through our site, the Freight Vessel Conditions of Carriage Freight-Vessels-Conditions-of-Carriage-2025.pdf will apply.

If you book the Scillonian park and ride through our site, the Scillonian Park & Ride Terms and Conditions Scillonian-park-and-ride-TCs-020625.pdf will apply.

We may make changes to these terms

We amend these terms of use from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our tickets, services, our users’ needs and our business practices.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code, customer profile number or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at sales@islesofscilly-travel.co.uk.

How you may use material on our site

We are the owner, or the licensee, of the intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, or download, any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of use).

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

• any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same; and
• any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Do not rely on information on this site

The content on our site is provided on an “as is” basis and for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or the resources displayed on them.

Our responsibility for loss or damage suffered by you

If you are a consumer or a business user:

• we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation; and
• different limitations and exclusions of liability will apply to liability arising as a result of the supply of ticket and services provided through our site (set out in our Terms and conditions – Isles of Scilly Travel).

If you are a business user:

• we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;
• we will not in any circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site.In particular, we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.

If you are a consumer user:

• We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our https://islesofscillysteamshipgroup.co.uk/privacy-policy/ .

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

You must not misuse our site knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

Our Trade Marks

The trade marks “ISLES OF SCILLY TRAVEL (and Device)” and “SCILLONIAN” are owned by the Isles of Scilly Shipping Company Limited and the trade marks “ISLES OF SCILLY STEAMSHIP GROUP”, “ISLES OF SCILLY STEAMSHIP GROUP (and Device)” and “ISSG” are owned by Isles of Scilly Steamship Company Limited . You are not permitted to use them without our prior approval.

Which country’s laws apply to any dispute?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 Last updated: October 2025